A: Bedbugs are spread through human travel. They can be obtained from visiting a hotel, hostel, family, or friends. They can be transferred through an overnight visit, or a day visit. Once they are introduced, they can spread through an apartment building (from unit to unit).

A: Yes, it is normal, because everybody has different allergic reaction towards the bites. Some people does not react toward bites, therefore they do not feel itchy and do not notice any bites on their bodies. We suggest carrying out the bedbugs sniffing dog inspection to your place; alternatively you can always check with your doctor.

A: These look like mosquito bites, however not everybody reacts to the bedbug’s bite and some people react more. It depends on a persons’ allergy level to the bite. When a reaction occurs, they are usually red, slightly raised, and itchy. Also, they are often found in rows or circles along arms or legs.

A: No, they have never been shown to be able to transmit any diseases.

A: To kill bedbugs, the temperatures would need to be below -30 degrees Celsius for 6-8 days. This doesn’t kill the bedbugs’ eggs, so if you brought it back inside the eggs could hatch and re-infest your unit. A hot wash and a hot dryer is a much better method to kill bedbugs.

A: Our sprays do not stain. We don’t spray on leather or other similar materials, as it can soak in and cause damage.

A: We will only spray/treat the seams/edges of the furniture, like the seam of mattress, underneath the bed frame, plus client always need use clean bedding, and do a thorough vacuuming to the treated place. For most of cases, we do not spray dining table, chairs, kitchen appliance, electrical appliances etc.

Alternatively, we can suggest heat chamber to the client, it will a chemical free way to eliminate bedbugs.

A: The spray is non-volatile and therefore is not in the air.

A: Fumigation is old treatment method, and we do not do fumigation to house/apt, we will do the targeted heat application to eradicate bedbugs.

A: NO. Pets need to be out of unit on the job day.For the inspection, we do not want animal disturb our dog, as this is working K-9 dog. No feeding is allowed as well.  For the treatment, customer needs to take them away, and make sure that they should be out of treated place for at least 4 hours.

A: We recommend washing all clothing that could have come into contact with the bedbugs. This is especially the case for clothing on the floor, from suitcases and in drawers. Hanging clothing, provided it doesn’t touch the floor, should be okay.

A: Yes, please follow the preparation sheet; we are going to inspect and treat the entire house, including basement, bathroom, living room, and bedroom. Please try your best to do the preparation, the better preparation you do, the better job we can carry out. (But we do not spray/treat kitchen cupboards, cabinet, pantry, as bedbugs do not stay in these areas.)

A: You can leave a heavy piece of furniture and our technicians will work around it.  

A: We would only recommend getting rid of the mattress if there is a very heavy infestation, especially if the mattress is ripped and the bedbugs are able to get inside the mattress itself. This is something that our technicians will recommend on site to either yourself or your resident manager. There are other alternative ways to keep it, such as using the heat chamber or using mattress/box spring covers. 

 This will get rid of the bedbugs that are on your mattress, but it doesn’t take into account the bedbugs that are behind the baseboards and other gaps.

A: No. This can help to contain them inside the mattress, but it doesn’t kill the bedbugs. If you have covered your mattress or couch with plastic we would recommend removing it prior to a spray treatment. If it is left on, our spray isn’t able to penetrate the plastic to kill the bedbugs. We sell mattress/box spring covers that can be used to keep your mattress/boxspring bedbug-free after the final treatment.

A: It is normal to notice some activity for two weeks after the spray. Our spray has very good residual effect. So, the bedbugs will come in contact with chemical. It is recommended to continue vacuuming the bugs for at least two weeks. Please keep monitoring the activity for two weeks and if the activity continues to increase, please contact our office again. I will send my tech to do a remedial spray. ( if the client called again after 2 weeks, then get exact details, such as got bites, area that they found problem, live or dead bedbugs, bed/couch has activities etc, send a tech for a remedial.

A: You should consult this situation with your doctor. You can get the MSDS sheet on our website. We are not doctors, and we cannot provide suggestion if this is related to your health.